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The more you know about the customer, the more likely you are to close the sale. And don't assume you already know his answer, either. Use questions that will help develop the conversation, such as: What else? Tell me more about it. Do you know anyone else with this problem? How do you normally deal with this? Talk about price or discount last Even if you have a great discount in your hands or the price is irresistible, leave it until the end of the conversation. The main objective is to make the customer listen to you until the end so that you have important information about them.

It's more or less like this: throughout the conversation, you have to lead the customer to understand that they need that product or service to solve their problem. If in the end you managed to win over the customer, the price or discount Phone Number List will be like the icing on the cake. A valuable tip is to change the word price to investment. This simple substitution can positively change the way the customer sees the cost of your product or service. Don't force a conversation after three objections Previously I talked about preparing for objections. The tip here is to be careful not to insist too much and end up being labeled as a boring salesperson.



Even if you respond to all three objections, if the customer continues to say no, thank them for their patience and end the conversation politely. In the future, that customer may be contacted again and may remember the conversation they had with you, so it is important to leave a good first impression. Follow up Follow up is to get in touch with the customer again. Either because you scheduled a return call or, in previous calls, you realized that he is a potential customer. The ideal is to remember what was said in the previous conversation.